Hello from Halo. While we continue to learn how to live with Covid-19 we’ve made some important changes to our centres so that you can enjoy safe visits.

WHAT TO EXPECT WHEN YOUR VISIT YOUR LOCAL HALO CENTRE:

We have been working diligently with UK Active, Community Leisure UK, sports governing bodies, government and health authorities to ensure Covid secure measures are in place and we will continue to do so.

Following the latest Government guidance, when attending a Halo venue you should wear a mask. When exercising, or eating in one of our cafes this guidance will not apply. (updated 1st December 2021)

Limits on the numbers we can accommodate in activities continue to apply to allow everyone safe and adequate space. ALL sessions should be pre-booked in order to ensure there is space for you to participate in your chosen activity. This will include Gym and Swimming.

The Halo Leisure App is available for all centres and is the quickest and easiest way for you to book and cancel an activity including pre-booking swimming. You can download the Halo Leisure App for free on Google Play or Apple Store – then simply search for the name of your local Halo centre.

Need to cancel a booking? You have up to two hours before the activity start time to cancel. The easiest way to do this is on the Halo Leisure app. This allows us to offer the place to someone else.

Please do not arrive too early or late as we still need to control the number of customers entering and exiting the Centre. Our staff will direct you to your activity to limit queuing where possible.

Please come ‘activity ready’ which means:

  • Come ready changed (swimming/training kit under clothing)
  • Shower before leaving home

Showers, lockers and cubicles are available but please only use them if you really have to.

Please arrive with your drinks bottle full, but if you need to you will be able to fill your water bottle up in the centre.

Please use our Sanitising Stations and hand gels when you first arrive and during your visit. We will also ask you to wipe down any equipment after use. Please spray the paper towel and wipe the equipment. We ask that you do not spray the equipment directly as this can cause damage.

Our teams will be carrying out regular cleaning and disinfection regimes throughout the day, and between bookable sessions. We are also asking all customers to help us by cleaning each piece of equipment before and after their workout.

We have installed plastic protective shields at reception desks.

Please continue to give other customers space. There is plenty of signage to guide you through the Centre and to remind you to keep a safe distance from staff and customers.

To help social distancing and to cut down on hand to hand contact for our front of house colleagues, we are going to be cashless so contactless only payments please; but with pre-booked sessions you should rarely need to approach the reception desk.

We understand that you may have questions. Things may look a bit different while we continue to learn how to live with Covid, and we know that at this time you may have many questions, so please ask us on info@haloleisure.org.uk or 01432 842075. We will be updating our guidance as and when we have more information.

We have been working diligently with UK Active, Community Leisure UK, sports governing bodies, government and health authorities to ensure Covid secure measures are in place and we will continue to do so.

Please bring your mask or face covering with you to the centre and wear it in reception and around the building, you do not have to wear it when exercising.

ALL Sessions MUST be pre-booked in order to ensure there is safe and adequate space for you to participate in your chosen activity. This will include Gym and Swimming.

The Halo Leisure App is available for all centres and is the quickest and easiest way for you to book and cancel an activity including pre-booking swimming. You can download the Halo Leisure App for free on Google Play or Apple Store – then simply search for the name of your local Halo centre.

Need to cancel a booking? You have up to two hours before the activity start time to cancel. The easiest way to do this is on the Halo Leisure app. This allows us to offer the place to someone else.

Please do not arrive early or late as we need to control the number of customers entering and exiting the Centre. Our staff will direct you to your activity to limit queuing where possible. Once your activity is complete, please leave the building promptly so we can clean the facility for the next session.

Please come ‘activity ready’ which means:

  • Come ready changed (swimming/training kit under clothing)
  • Shower before leaving home

Showers, lockers and cubicles may not be available but where they are available we are asking you to only use them if you really have to.

Please arrive with your drinks bottle full – you will not be able to fill your water bottle up in the centre.

Recycled paper towels will be available.

Please use our Sanitising Stations and hand gels when you first arrive and during your visit. We will also ask you to wipe down any equipment after use.

Our teams will be carrying out regular cleaning and disinfection regimes throughout the day, and between bookable sessions. We are also asking all customers to help us by cleaning each piece of equipment before and after their workout.

We have installed plastic protective shields at reception desks.

Please maintain social distance. There is plenty of signage to guide you through the centre and to remind you to keep a safe distance from staff and customers.

To help social distancing and to cut down possible contamination risks, we are going to be cashless so contactless only payments please; but with pre-booked sessions you should rarely need to approach the reception desk.

We understand that you may have questions. Things will look a bit different when you come back, and we know that at this time you may have many questions, so we have put together some useful FAQ’s. We will be updating these as and when we have more information.

NOT A MEMBER? NOT A PROBLEM – SIGN UP TODAY

NO CONTRACT
NO JOINING FEE
IT’S QUICK AND EASY TO JOIN TODAY

Through our website

Call Halo contact team
on 01432 842075

Visit your local centre

WANT TO GET IN TOUCH?

Got a question you want to ask the team? Fill in your details below and we’ll be in touch!

    We need this information so we can contact you. From time to time we would like to send you information about the latest developments at Halo - member benefits, new activities, competitions and offers on our products and services. Your information will never be passed on to third parties

    Read our privacy statement here.
    Read our Cookie Statement here.

    WOULD YOU LIKE TO BE KEPT UP TO DATE VIA:
    EMAIL YESNO
    PHONE YESNO
    SMS YESNO